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Customer Care FAQ

All instruction manuals can be found on our Manual page here.

Please email the Lunar Lanterns team: support@lunarlanterns.com and we’ll see what we can do for you based on the stage of your order. We’re unable to cancel any orders that have been fulfilled.

We accept, Visa, Mastercard, America Express, Maestro, Shop Pay, Apple Pay and Google Pay.

Currently, we deliver to all of the UK and the Republic of Ireland.

Once processed, products are sent Royal Mail 2nd Class delivery service. Optional ‘Next Day Delivery’ sent DPD Next Weekday (orders by 2pm). UK only; delivery normally within 2-3 days.

Yes, on most items you can select “DPD Next Weekday” and receive your order quicker.

When your order is dispatched you will automatically receive an email, assuming you provided your email address during the order process. If a tracking reference is available this will be in the dispatch email.

We cannot accept the return of any items that have already been opened or used. If you are unsatisfied with your order please contact support and we will do our best to help.

Please contact Customer Support to be unsubscribed from our mailing lists or click the unsubscribe link in your email.

Lunar Projector FAQ

Setup is very simple and quick. Simply attach your projector to the mains via the provided plug. Turn on and follow the instructions in the manual to connect your phone to control the device.

Once you have finished the setup above, it’s super simple to login to your app where you can change all settings, including: colours, moods, dimmer, timer and more.

Your stars will stay permanently green but you can play around with over 16million different colour options and moods.

Yes, the timer is very easy to use once your device is setup and connected to the app.

To control via voice simply connect the projector using the instruction manual provided to your chosen device.

No, the projector makes little to no noise.

Everything you need to get your Lunar Projector working, including the instructions manual, plug and projector.

Yes, Lunar Lantern is safe to use around pets and people. The lasers are low wattage and have been rigorously tested to ensure your safety.

Lunar Lamp FAQ

The Lunar Lamp is 15CM.

No, it only needs to be plugged in to charge.

Setup is very simple and quick. Simply attach your projector to the mains via the provided plug. Turn on and use the remote to control the device.

Once you have finished the setup above, it’s super simple to control your Lunar Lamp with the provided remote.

You will be able to change between 16 different colours.

Everything you need to get your Lunar Lamp working, including the instructions manual, plug, stand, remote and lamp.

Yes, Lunar Lamps are safe to use around pets and people. The lamp never gets hot and has been rigorously tested to ensure your safety.

Lunar Torch FAQ

Setup is very simple and quick. Simply plug into any USB device.

Simply twist the top of the device to change the effect.

One, red.

Yes, Lunar Torch is safe to use around pets and people. The lasers are low wattage and have been rigorously tested to ensure your safety.

Lunar Stick Pack FAQ

If they have a good dose of light during the day they will glow the whole night.

Yes, the stickers can be stuck on walls, ceilings or windows.

Yes, these can be carefully removed without damaging the walls.

Yes, Lunar Torch is safe to use around pets and people. The lasers are low wattage and have been rigorously tested to ensure your safety.

The stickers are made up of PVC and the stars are vinyl which are made from non -toxic and non-radioactive materials.