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Customer Care.

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All instruction manuals can be found on our Manual page here.

Please email the Lunar Lanterns team: support@lunarlanterns.com and we’ll see what we can do for you based on the stage of your order. We’re unable to cancel any orders that have been fulfilled.

We accept, Visa, Mastercard, America Express, Maestro, Shop Pay, Apple Pay and Google Pay.

Currently, we deliver to all of the UK and the Republic of Ireland.

Once processed, products are sent Royal Mail 2nd Class delivery service. Optional ‘Next Day Delivery’ sent DPD Next Weekday (orders by 2pm). UK only; delivery normally within 2-3 days.

Yes, on most items you can select “DPD Next Weekday” and receive your order quicker.

When your order is dispatched you will automatically receive an email, assuming you provided your email address during the order process. If a tracking reference is available this will be in the dispatch email.

We cannot accept the return of any items that have already been opened or used. If you are unsatisfied with your order please contact support and we will do our best to help.

Please contact Customer Support to be unsubscribed from our mailing lists or click the unsubscribe link in your email.

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