What we Promise.
Fast and Secure Delivery
We believe in safe, efficient and trackable delivery on all products. We also fully insure your parcel for peace of mind from order to delivery
30 Day Warranty & Protection
If your product is damaged, doesn't work or you decide you no longer want it , Our Space Agents are on hand to fix the problem
All our products are checked for quality but if anything is wrong we’ll replace it free of charge, no quibbles, no questions asked.
24/7 Customer Support
We’re here to help - just contact our support team 24/7, we guarantee to get back to you and resolve your query within 12 hours
Out of this world
Don’t worry, no alien or outer space materials were used in the making of any of the Lunar Lantern products but they look out of this world.
All our products are checked and safe to use around pets and people. They have been rigorously tested to ensure your safety.
All our products are easy to use and include simple to use instructions, but if you have any problems at all simply contact our support team
We are proud to be based on Earth, in fact on the edge of the Lake District, in Britain where all products are designed and shipped
Don’t just take our word for it...
Got a question?
Check out our FAQ.
Please email the Lunar Lanterns team: firstname.lastname@example.org and we’ll see what we can do for you based on the stage of your order. We’re unable to cancel any orders that have been fulfilled.
We accept, Visa, Mastercard, America Express, Maestro, Shop Pay, Apple Pay and Google Pay.
Currently, we deliver to all of the UK and the Republic of Ireland.
Depending on the time of your order we aim to send out your goods by the next working day at the latest. Optional next day Delivery (orders by 2pm) via DPD Next Weekday (UK delivery only) £5.95.
Yes on most items you can select and pay for DPD Next Weekday delivery and receive your order quicker. Free next working day postage is available on all orders over £100.