What we Promise.
Fast and Secure Delivery
We believe in safe, efficient and trackable delivery on all products. We also fully insure your parcel for peace of mind from order to delivery
30 Day Warranty & Protection
If your product is damaged, doesn't work or you decide you no longer want it , Our Space Agents are on hand to fix the problem
Quality Guaranteed
All our products are checked for quality but if anything is wrong we’ll replace it free of charge, no quibbles, no questions asked.
24/7 Customer Support
We’re here to help - just contact our support team 24/7, we guarantee to get back to you and resolve your query within 12 hours
Benefits.
Easy set-up
All our products are easy to use and include simple to use instructions, but if you have any problems at all simply contact our support team
UK based
We are proud to be based on Earth, in fact on the edge of the Lake District, in Britain where all products are designed and shipped
100% Eco-friendly
Don’t worry, no alien or outer space materials were used in the making of any of the Lunar Lantern products, everything is made on earth.
Chemical free
All our products are chemical free, safe to use around pets and people and have been rigorously tested to ensure your safety.
Don’t just take our word for it...
Accessories.
Gallery.
Got a question?
Check out our FAQ.
All instruction manuals can be found on our Manual page here.
Please email the Lunar Lanterns team: support@lunarlanterns.com and we’ll see what we can do for you based on the stage of your order. We’re unable to cancel any orders that have been fulfilled.
We accept, Visa, Mastercard, America Express, Maestro, Shop Pay, Apple Pay and Google Pay.
Currently, we deliver to all of the UK and the Republic of Ireland.
Once processed, products are sent Royal Mail 2nd Class delivery service. Optional ‘Next Day Delivery’ sent DPD Next Weekday (orders by 2pm). UK only; delivery normally within 2-3 days.
Yes, on most items you can select “DPD Next Weekday” and receive your order quicker.
